Shipping and Delivery

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental United States. Expedited shipping options are available at checkout, with overnight delivery for items that need to arrive faster. Please note that processing time (1-2 business days) is separate from shipping time. You'll receive a tracking number via email once your order ships. Pre-orders will ship when the item is received from the manufacturer.

When do pre-orders ship?

Pre-orders typically ship within 3-5 business days of the release date. You’ll receive a shipping notification with tracking information once your order ships. Please note that release dates are subject to change by the manufacturer. Orders with multiple pre-orders will ship when all items have arrived.

Do you ship internationally?

Do you ship internationally? Yes, we ship to select international destinations. International shipping times vary by location, typically ranging from 7-21 business days depending on your country and chosen shipping method. Please note that international customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in our shipping costs and vary by destination.

What Shipping Methods Are Available?

We determine shipping methods based on package size and weight. For domestic U.S. addresses, packages under 15 oz ship via USPS First Class Mail, while packages over 1 lb ship via USPS Retail Ground, UPS SurePost, or UPS Ground. If you need expedited shipping, please email us for a quote and we'll arrange faster service for you. For international orders, packages under 2 lbs ship via USPS First Class International, while larger packages ship via USPS Priority Mail International or FedEx International.

How do you package fragile collectibles?

We ship package base on the size and weight of the package. For all Domestic address within USA, Normally we ship all package under 15 oz by First class USPS, over 1 lbs package will ship USPS Retail Ground or UPS surepost or UPS Ground service. For expedite service need please email us we will quote and arrange the service for you. For international order we normally ship all under 2 lbs order by international First class USPS all other size we will ship by USPS Priority Mail or FedEx.

Why was my package returned to sender?

If a package is returned to us due to an incorrect address, the recipient having moved, or because no one was available to sign for delivery (signature confirmation is required for high-value orders), the original shipping fee is non-refundable. If you would still like to receive your order, we'll reship it and bill you for the additional shipping costs.

What if my item arrives damaged?

If your item arrives damaged, please contact us within 48 hours of delivery with photos of both the damaged item and the packaging. We'll work quickly to resolve the issue by offering a replacement, full refund, or store credit—your choice. Please retain all original packaging until the claim is resolved, as our shipping carriers may need to inspect it. All items are insured during shipping, so you're fully protected.

What if my package is lost?

While we take every precaution to ensure safe delivery, we cannot be responsible for packages that are lost or stolen after the carrier confirms delivery to your address. If you live in an area with package theft issues or delivery concerns, we're here to help protect your order.
We offer two additional security options:

Signature Required Delivery: Ensures your package is only handed to someone at your address ($6 handling fee per package)

Enhanced Insurance Coverage: Provides additional protection beyond standard shipping insurance (pricing varies based on order value)

Please contact us before placing your order so we can discuss these options, provide exact pricing, and add the protection service you prefer to your shipment.

Can I pick up locally?

Unfortunately, our warehouse location doesn’t offer pick up locally. Please place your order online and we will ship out your order as soon as possible.

Returns and Exchanges

What is your return policy?

  • You must notify us within 7 days of delivery to request an exchange
  • You must request an RMA number within 3 days of delivery to be eligible for a refund
  • No exceptions will be made after these deadlines
  • Once you receive your RMA number, you must ship the item back within 10 days

How long do I have to return an item?

You have 7 days from the date of delivery to initiate a return. We recommend starting the return process as soon as possible to ensure it's completed within this timeframe. Returns must be postmarked within the 30-day window. If you need additional time due to extenuating circumstances, please contact us—we're happy to work with you on a case-by-case basis.

What is your refund policy?

Read our refund policy here

Product Availability and Preorders

When will out-of-stock items be restocked?

Restock timelines vary depending on the item and manufacturer. For regularly stocked items, we typically receive new inventory every X-Y weeks. For limited edition or discontinued items, restocks may not occur. You can sign up for back-in-stock notifications on any product page, and we'll email you immediately when the item becomes available again. Our customer service team can also provide estimated restock dates if available.

Can I pre-order upcoming releases?

Absolutely! We offer pre-orders for upcoming collectibles as soon as they're announced by manufacturers. Pre-ordering guarantees you'll receive the item when it releases and often comes with pre-order bonuses or exclusive variants. Your payment method will be charged when you place the pre-order. If release dates change, we'll notify you via email with updated information.

How often do you get new inventory?

We receive new inventory weekly! New arrivals are typically added to the website every Tuesday and Friday, with special releases and limited drops announced via our email newsletter and social media channels. Major product launches and exclusive items may arrive at other times. We recommend following us on social media or subscribing to our newsletter to stay informed about the latest additions to our collection.

Account and Orders

How do I track my order?

Once your order ships, you'll receive an email with a tracking number and direct link to track your package. You can also log into your account on our website and view all your orders under "Order History," where tracking information is displayed. If you checked out as a guest, use the tracking link in your shipping confirmation email. Tracking information typically updates within 24 hours of shipment.

Can I cancel or modify my order?

You can cancel or modify your order within 2 hours of placement, as long as it hasn't entered the processing stage. Contact us immediately via email or phone with your order number and requested changes. Once an order has been processed and shipped, it cannot be canceled, but you can return it following our standard return policy. For pre-orders, cancellations are typically accepted until 7 days before the expected ship date.

Do I need an account to purchase?

No, you can check out as a guest without creating an account. However, creating a free account offers several benefits: faster checkout with saved addresses and payment methods, order history tracking, wishlist functionality, early access to sales, and the ability to earn and redeem reward points. Account creation takes less than a minute and helps us serve you better.

How do I use reward points or store credit?

If you have reward points or store credit, they'll automatically appear in your account under "Rewards" or "Credits." During checkout, you'll see an option to apply available points or credit toward your purchase. Simply click "Apply" to deduct the amount from your order total. Reward points typically equal $X per Y points earned. Store credit never expires and can be used on any purchase, though it cannot be combined with certain promotional discounts.See Rewards to learn more